Small Appliances Brand recovers millions from Amazon

Household appliances supplier with $200M+ revenue on Amazon

CHALLENGE

Shortages continued to occur repeatedly due to the brand’s lack of visibility into the underlying causes. Specifically, the vendor encountered a discrepancy in the categorization of pallets/cartons, leading to Amazon misclassifying incoming orders.

SOLUTION

CommerceIQ’s integrated retail ecommerce platform

Key Feature – Profit Recovery Automation: By leveraging AI and automation, the brand was able to do the following:

• Dispute ALL shortages with automation as they occur after Amazon Smart Match with no manual input needed
• Leverage a single source of truth for shortage claims, disputes approvals, resolution rates, and more tracking
• Use Root Cause Analysis to prevent problems from recurring

RESULTS

Brand was able to find and fix source of many shortages

Within 12 months..

• $2.28M of profit recovered in phase 1 of the dispute process
• 55.2% approval rate maintained throughout CommerceIQ activation
• Disputed over 2300 shortages, with a significant surge in the first two months of activation to address older shortages
• Brand successfully identified and resolved the root cause of many shortages