Small Appliances Brand recovers millions from Amazon

    July 3, 2023

    Household appliances supplier with $200M+ revenue on Amazon


    Shortages continued to occur repeatedly due to the brand’s lack of visibility into the underlying causes. Specifically, the vendor encountered a discrepancy in the categorization of pallets/cartons, leading to Amazon misclassifying incoming orders.


    CommerceIQ’s integrated retail ecommerce platform

    Key Feature – Profit Recovery Automation: By leveraging AI and automation, the brand was able to do the following:

    • Dispute ALL shortages with automation as they occur after Amazon Smart Match with no manual input needed
    • Leverage a single source of truth for shortage claims, disputes approvals, resolution rates, and more tracking
    • Use Root Cause Analysis to prevent problems from recurring


    Brand was able to find and fix source of many shortages

    Within 12 months..

    • $2.28M of profit recovered in phase 1 of the dispute process
    • 55.2% approval rate maintained throughout CommerceIQ activation
    • Disputed over 2300 shortages, with a significant surge in the first two months of activation to address older shortages
    • Brand successfully identified and resolved the root cause of many shortages


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