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Small Appliances Brand recovers millions from Amazon

July 3, 2023

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Household appliances supplier with $200M+ revenue on Amazon

CHALLENGE

Shortages continued to occur repeatedly due to the brand's lack of visibility into the underlying causes. Specifically, the vendor encountered a discrepancy in the categorization of pallets/cartons, leading to Amazon misclassifying incoming orders.

SOLUTION

CommerceIQ's integrated retail ecommerce platformKey Feature - Profit Recovery Automation: By leveraging AI and automation, the brand was able to do the following:

Dispute ALL shortages with automation as they occur after Amazon Smart Match with no manual input needed
Leverage a single source of truth for shortage claims, disputes approvals, resolution rates, and more tracking
Use Root Cause Analysis to prevent problems from recurring

RESULTS

Brand was able to find and fix source of many shortages

Within 12 months..

$2.28M of profit recovered in phase 1 of the dispute process
55.2% approval rate maintained throughout CommerceIQ activation
Disputed over 2300 shortages, with a significant surge in the first two months of activation to address older shortages
Brand successfully identified and resolved the root cause of many shortages

RESOURCES

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RESOURCES

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Household appliance brand short-circuits product shortages to recover over $2M from Amazon

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